Returns & Exchanges Policy

At Food Market Bangladesh, customer satisfaction is our priority. We are committed to delivering fresh, organic, and high-quality products. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.

Eligibility for Returns and Exchanges

Due to the perishable nature of many food products, returns and exchanges are accepted only under the following circumstances:

• You received an incorrect item.
• The product was damaged during delivery.
• The product was spoiled, expired, or unfit for consumption upon delivery.
• The product quality does not reasonably meet the standards described on our website.

Reporting an Issue

If you experience any issues with your order, please contact our customer support team within 24 hours of receiving the product. To help us process your request quickly, please provide:

• Your order number.
• The name of the affected product(s).
• A brief description of the issue.
• Clear photographs of the product and packaging, if applicable.

Non-Returnable Items

For health and safety reasons, we are unable to accept returns or exchanges for:

• Products that have been opened, used, or partially consumed.
• Products that have been stored improperly after delivery.
• Items reported after the 24-hour notification period.
• Products purchased during clearance or special promotional sales, unless they were delivered damaged or incorrectly.

Refund Process

Once your return or exchange request has been reviewed and approved, we will:

• Replace the affected product with a new item of equal value, subject to availability; or
• Issue a refund to your original payment method; or
• Provide store credit for future purchases, depending on the circumstances and customer preference.

Refund processing times may vary depending on the payment method used.

Order Cancellation

Customers may request order cancellations before the order has been dispatched for delivery. Once an order has been shipped or delivered, cancellation requests may not be accepted.

Our Commitment

Food Market Bangladesh takes pride in providing fresh, organic, and premium-quality food products. We carefully inspect our products and work with trusted suppliers to ensure the highest standards of quality and customer satisfaction.

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.